Refunds & Disputes

Customer service queue across all channels

Open queue
3
Approved today
3
Refunded today
Rs 6.3k
SLA at risk
2
> 30 min unanswered

Refund queue

7 cases · click any row to review

RF-1042

Wrong order delivered · 12 min ago

Pending
Customer
Sana Akhtar
Branch
LHR-01
Channel
Foodpanda
CSR notes

Customer received Tikka Lava — Large instead of the ordered Cheezy Stuffed Crust — Large. Photo evidence attached. Rider confirms wrong handoff at make-line.

Order line items
  • DisputedCheezy Stuffed Crust — Large
    ×1Rs 1,999
  • Cola Beverage 1.5L
    ×1Rs 280
  • Garlic Bread Supreme
    ×1Rs 349
Disputed valueRs 1,999

Reason mix

Last 30 days · network-wide

  • Wrong order / missing items18
    38% of refunds
  • Quality (cold, soggy, stale)12
    26% of refunds
  • Late / no delivery9
    19% of refunds
  • Billing dispute5
    11% of refunds
  • Other3
    6% of refunds