Today vs baseline
Hourly revenue (lakh PKR) — gap shows lost trading hours
Today's timeline
Branch-level events, oldest first
- 11:42aMains power lost
K-Electric grid fault — Jinnah Rd feeder. Backup generator failed self-test (faulty AVR).
- 11:44aBranch marked offline
Auto-pause on Foodpanda, Cheezious App, Call Center. Walk-in customers turned away.
- 11:51aOrders rerouted
14 in-flight orders pushed to QTA-02 (Saryab Rd) and MUL-01.
- 12:08pGenset bypass attempted
Site engineer escalated to regional ops. ETA on replacement AVR: 3h.
- 2:30pStaff rebalanced
6 of 17 staff reassigned to QTA-02 for the lunch overflow. Remainder on standby shift.
- 5:14pPower restored, partial menu
Genset back online. Cold chain re-validated. Re-opening pizza + sides; beverages held until ice-bath check.
- 6:00pFull service resumed
All channels re-enabled. Compensatory 20% coupon issued to 38 cancelled-order customers.
Orders rerouted
Captured by nearby branches
- QTA-02 (Saryab Rd)38 orders · Rs 47.2k recovered
- MUL-01 (Cantt)9 orders · Rs 11.6k recovered
Ops notes
Follow-ups & cost lines
- Insurance claim opened for AVR replacement (Rs 184k) under equipment-failure rider.
- Compensatory coupons (38 × 20% off) charged against ops contingency budget.
- Genset preventive-maintenance ticket scheduled for May 4 across all KPK/Balochistan branches.